Vet Nutritional Advisor

  • Location
    İstanbul, Türkiye
  • External Reference
    JN-032024-79322

GENERAL QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.

We are looking for a " Vet Nutritional Advisor" for our customer who has established itself as a major player in “pet food and nutrition”.

QUALIFICATIONS

 

  • Veterinary & Scientific knowledge (Veterinary graduation is mandatory.)
  • Experience in the veterinary and/or biological sciences and/or nutrition field(s) an asset
  • Good communication skills (verbal & written) and presentation Skills & Min intermediate English skills
  • Scientific knowledge (general sciences, manufacturing, veterinary, nutrition, food science)
  • Must have a passion for helping peers, pets and customers
  • Strong team player& Friendly, outgoing personality
  • Planning and priority setting
  • Ability to capture & leverage knowledge
  • Calm in challenging situations and skilled in dealing with difficult people
  • Quick learner when introduced to new technologies and systems


JOB DESCRIPTION
  • Provide  outbound nutritional advisory calls and guidance on product inquiries for pet owners in line with D2C value proposition and pet services
  • Responsible for handling cases coming into the Vet Nutritional Advisor line.
  • Ability to maintain calls through call center digital platform.
  • Triage cases to appropriate internal service (i.e., Scientific Services, Corporate Affairs, Consumer Care, Customer Care, etc.)
  • Handling of Nutritional Advisor cases including but not limited to nutrition, pet health, products, company enquiries, and complaints.
  • Proactively utilize customer interactions as a mechanism to build brand and corporate reputation.
  • Support customer understanding and continual product improvement by monitoring and sharing cases for various internal stakeholders, including business leadership.
  • Ability to set appropriate expectations for consumers on product questions, order updates and D2C services
  • Ability to determine consumer needs and provide appropriate solutions in a timely and professional manner
  • Participating in new product trainings, to maintain requirements as technology and business needs evolve
  • Supporting pet owner department in nutritional trainings to internal and external stakeholders, and in events & activities directly facing the consumer

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 09.11.2022.