Customer Service Specialist

  • Location
    Ataşehir, Türkiye
  • External Reference
    JN-042024-79365

GENERAL QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for a "Customer Service Specialist" for our customer who has established itself as a major player in “chemical solution sector”.

JOB DESCRIPTION

  • Responsible for order handling process from beginning to end.
  • Receives and processes all types of customer orders including complex and/or export orders, interaction via customer portals. Performs order entry activities following defined procedures and guidelines (allocation, business policy lead-time, order changes).
  • Prepares and maintains correspondence with customers and internal company partners within the process on: Product availability, approved prices, lead times, status of customer order and ensures the necessary follow-up is taken.
  • Pro-actively interacts with customer for notification of late orders due to product availability and informs customer on supply disruptions based on order coordinator input: late availability signals, changes in allocation, and follows instructions from Order Coordinator around back-order resolution.
  • Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
  • Works with 3rd party Logistics and Warehouse providers to get resolution in case of notification of transportation/warehouse issues and when orders in danger for late loading. Involves Logistics Specialist in case of escalation and keeps the customer informed.
  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, supports Sales with physical count, reconciliation.
  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
  • Follows desk procedures/policies in compliance with ISO, IATF requirements and/or other Quality System requirements.


QALIFICATIONS
  • Experience in a customer-oriented position (Min 2 years)
  • Good knowledge of English (Both oral and written)
  • Build and maintain customer relationships and trust
  • Provide accurate and complete order management
  • Adhere to company business rules and processes
  • Follow communication procedures, guidelines and policies
  • Understand the company’s products and services and be updated about processes and trends
  • Meet personal/customer service team targets
  • Proficient in MS-Office. Good knowledge of SAP is an advantage
  • Customer orientation and ability to adapt/respond to different types of characters


Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 09.11.2022
Adecco, İşkur'un denetiminde 09.11.2022 tarihli 442 No'lu lisans sahibi özel istihdam bürosudur.